It seems to me like Lanier believes that the anonymity that technology provides fragments communication and society as a whole. I think that he has a really good point when he said "... impersonal communication has demeaned interpersonal interaction." I see this every day. Talking with one another on an equal level is becoming a thing of the past. I cant even recall how many times I've been in a room full of people and literally everyone is on their phone or laptops.
Although he feels like there are negatives brought on, he embraces the idea that technology can be used to make the world a general better place. He makes it clear that technology in the future can do one of two things; either envelope us as a society, or become a seamless part of everyday life.
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